Shipping Policy – ModelSupplies.co.za

Order Processing

• Processing time: Orders are processed within 1–2 business days after payment confirmation.
• Order confirmation: You will receive an email notification once your order has been successfully placed.

Delivery Options

• Local delivery: We ship nationwide across South Africa using trusted couriers.
• Delivery timeframes: Standard delivery takes 2–5 business days depending on your location. Remote areas may take longer.
• International shipping: Available on request. Delivery times vary by destination.

Shipping Costs

• Flat rate shipping: A standard fee applies to most orders.
• Free shipping threshold: Orders over R1,000 qualify for free standard delivery within South Africa.
• International rates: Calculated at checkout based on destination and package weight.

Tracking & Notifications

• Tracking number: Once dispatched, you will receive a tracking link via email.
• Delivery updates: Our courier partners provide realtime updates on your parcel’s progress.

Packaging & Handling

• Secure packaging: All items are carefully packed to protect delicate model supplies during transit.
• Special requests: Contact us before placing your order if you need custom packaging.

Delays & Exceptions

• Public holidays: Deliveries may be delayed during peak seasons or holidays.
• Incorrect addresses: Please ensure your shipping details are correct. We are not responsible for delays caused by incorrect information.

Support

For any shipping queries, please reach out to our customer service team at support@modelsupplies.co.za or call us directly at +276508810257.